Communications platforms and integrations

Integrating UC with other business apps and workflows can enhance collaboration and productivity. With offerings like CPaaS, businesses can use APIs and other development tools to connect disparate systems and enable a more seamless communications experience.

August 01, 2022 01 Aug'22
Zoom IQ provides more intelligence for sales teams

Zoom's latest enhancements to IQ for Sales represent a product diversification strategy focused on delivering better intelligence to sales teams.
July 19, 2022 19 Jul'22
Microsoft releases cloud contact center platform

Contact center platform technology buyers have another option: Microsoft assembles a CCaaS from Nuance, Power Platform, Teams and -- for those who need it -- Dynamics 365 tech.
July 07, 2022 07 Jul'22
Zoom One bundles services to draw single-vendor customers

Zoom ties its services together in Zoom One as it evolves from a video conferencing app to a communications platform. The company targets firms that want a single UC vendor.
June 14, 2022 14 Jun'22
Cisco links Webex to ThousandEyes internet intelligence

Integration between the Cisco Webex Control Hub and ThousandEyes lets IT administrators spot internet problems before they can affect video conferences.

Bring yourself up to speed with our introductory content

Understanding WebRTC security architecture

WebRTC is a secure technology for real-time communications, but security also depends on the application using it. Find out how developers can maintain that security. Continue Reading
How to set up Exchange Online modern authentication

Microsoft plans to tighten up security on its hosted email platform to prevent attackers from gaining access to user credentials. Is your organization ready? Continue Reading
What's the difference between speech and voice recognition?

It's easy to be confused about the difference between speech and voice recognition. Each has a specific role to play in business collaboration and contact centers. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Do you meet all the modern authentication requirements?

Microsoft's push to a more secure method for user authentication and authorization could catch some enterprises flat-footed if IT hasn't done its homework. Continue Reading
How do you evaluate UC applications for frontline workers?

UC offerings differ depending on business goals and intended users. When evaluating tools for frontline workers, consider factors based on communication, endpoints and workflows. Continue Reading
UC, employee experience management offer complex insight

New research shows that many organizations are rethinking the employee experience amid remote work. Here are the methods, platforms and tools to consider in your evaluation. Continue Reading

Learn to apply best practices and optimize your operations.

Microsoft modern authentication deadline looms over Exchange

Support for basic authentication will end this year, giving administrators who haven't switched to a newer authentication method little time to prepare for a smooth transition. Continue Reading
greenfield deployment

A greenfield deployment is the design, installation and configuration of computer infrastructure where none existed before, for example, in a new office. Continue Reading
Integrated collaboration environments offer new ways to work

By integrating with several other business operations, team collaboration platforms can provide a central workspace for virtual teams to organize their productivity. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How can you measure WebRTC performance?

Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network. Continue Reading
Opinion: New APIs work to connect apps to multiple messaging platforms

Note: Vonage is a client of ZK Research. The digital transformation era has arrived, and market leadership will be largely based on excellence in customer service. In 2017, ZK Research data showed ... Continue Reading
Software for team collaboration presents deployment challenges

When organizations evaluate team collaboration apps, should IT or lines of business implement the service? The answer might be somewhere in the middle. Continue Reading