Don Fluckinger covers CX management and its enabling technologies (CRM, service/support, marketing automation, sales automation, e-commerce, call center and digital experience) for SearchCustomerExperience. He also covers content services platforms and their allied systems for SearchContentManagement.
His previous articles appeared in publications and websites including SearchHealthIT, Ziff Davis's PDFzone.com, Briefings on Hospital Safety, The Boston Globe, Billboard and Antiques Roadshow Insider. A music diehard and vinyl blogger, Don cranks up the rock, jazz, blues or funk -- and rips off the knob.
Don adheres to TechTarget's Editorial Ethics Policy.