Evaluate
Weigh the pros and cons of technologies, products and projects you are considering.
Evaluate
Weigh the pros and cons of technologies, products and projects you are considering.
Virtual whiteboard vs. ideation system: Which is best for you?
Digital whiteboards are useful when tackling short-term needs, but a full-featured ideation system might be the best option for more sophisticated and mission-critical projects. Continue Reading
How do you measure ROI for virtual events?
Businesses and industries are using virtual events to reach customers. Determining ROI of these events isn't as easy as it was for physical conferences, but it can be done. Continue Reading
Contact centers evaluate CPaaS vs. CCaaS benefits
The contact center-as-a-service market is ripe for growth as businesses move to the cloud. That's inviting a new crop of vendors -- among them CPaaS providers -- to pitch products. Continue Reading
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How end-to-end encryption supports secure team collaboration
End-to-end encryption provides secure collaboration but limits certain productivity features. Learn how end-to-end encryption fits in a team collaboration security strategy. Continue Reading
Room video conferencing interoperability critical for hybrid work
Vendors are beginning to take solid steps to make sure their video conferencing apps are interoperable with whatever meeting apps employees want to use. Continue Reading
Social collaboration tools create hybrid work water cooler
Traditional collaboration tools have struggled to replicate casual office conversations. New social collaboration tools could help reduce the isolation of remote and hybrid work.Continue Reading
How do you evaluate UC applications for frontline workers?
UC offerings differ depending on business goals and intended users. When evaluating tools for frontline workers, consider factors based on communication, endpoints and workflows.Continue Reading
3 use cases highlight AI and speech recognition evolution
The combination of AI and speech recognition has driven innovation for more advanced capabilities. Explore three applications that highlight the future of speech technology.Continue Reading
UC, employee experience management offer complex insight
New research shows that many organizations are rethinking the employee experience amid remote work. Here are the methods, platforms and tools to consider in your evaluation.Continue Reading
Hybrid meeting technology helps AV teams address equity
AV teams are challenged in providing remote and in-room meeting attendees the same experience. Hybrid meeting technology for speaker framing is the first step to meeting equity.Continue Reading
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How do you enable a Teams-contact center integration?
Explore the three ways Microsoft supports integrating a contact center with Teams to enable more advanced calling and collaboration features for agents.Continue Reading
Why a distributed cloud architecture could be a boon for UC
Some organizations are more comfortable in keeping their unified communications on premises. Distributed clouds might be a more attractive alternative.Continue Reading
How will VR collaboration transform meetings?
It may be too soon for virtual reality to play a role in how companies conduct business meetings, but it's not too early to understand its benefits.Continue Reading
UCaaS vendors take on cloud contact center market share
As the UC market matures, vendors are looking for new ways to attract customers. Some vendors have set their sights on CCaaS, but getting executive buy-in could be a challenge.Continue Reading
As user ranks grow, governance of collaboration tools is a must
Even as companies evaluate more unified communications tools, they aren't keeping pace with ways to effectively govern how these applications are managed and deployed.Continue Reading
Assessing intelligent speakers for Microsoft Teams
Companies are exploring Cortana to beef up their Microsoft Teams meetings as more workers are brought into the office. The virtual assistant has some unique features.Continue Reading
UCaaS explained: Guide to unified communications as a service
Check out this one-stop UCaaS guide to find out how this cloud-based service works, how to buy and implement it, as well as best practices and insight into its evolutionContinue Reading
Virtual event platforms for conferences race to bolster features
Even as the pandemic ebbs, virtual events will remain a primary way to reach employees and customers -- but make sure you're getting what you need before you deploy a platform.Continue Reading
As large-room video conferencing ebbs, firms gird for future
As companies evaluate return-to-office strategies, they are also taking a look at the role video conferencing will play when they reassess how meeting rooms should be designed.Continue Reading
What are types of virtual events and can they be improved?
Video conferencing software has helped companies connect with their employees and customers, but it hasn't quite filled the bill when it comes to supporting virtual events.Continue Reading
UCaaS and CCaaS unite as organizations embrace the cloud
The UCaaS and CCaaS markets are converging as vendors and end-user organizations alike integrate cloud-based contact centers with communications platforms.Continue Reading
How to mesh video conferencing, video calling devices for home
Giving remote employees the chance to use their Amazon Echo Shows or Facebook Portals when logging in to meetings has advantages, but security and performance concerns remain.Continue Reading
5 video conferencing trends to eye for 2022
It's going to be a watershed year for video conferencing with the pandemic-induced new normal taking shape. Check out the video conferencing trends driving the market in 2022.Continue Reading
5 UC and collaboration trends driving market change in 2022
As the hybrid work model continues, discover the unified communications and collaboration trends anticipated to transform the market in 2022 and beyond.Continue Reading
The evolving role of email in business communication
Email has been around for decades, but its role in business communications will change as collaboration apps become more predominant and open.Continue Reading
How secure is Zoom video conferencing?
Companies can take some simple steps to protect their Zoom meetings, but they should also consider ways to better educate their employees on how to use the software.Continue Reading
Top UC and collaboration news of 2021 highlights 5 key trends
Reviewing the top UC and collaboration news stories of 2021 could provide a glimpse into the future and foreshadow some important market trends for 2022.Continue Reading
Weighing video conferencing options for small businesses
Businesses of all sizes are enabling video rooms as part of their collaboration strategy. Here's how small businesses can choose the right video conferencing tools.Continue Reading
UCaaS for frontline workers poised for adoption 'explosion'
The unified communications and collaboration market has historically neglected customer-facing and field workers. But experts suggest a frontline UCaaS boom could be on the horizon.Continue Reading
Understanding the 4 hidden costs of working from home
While remote work offers cost savings, there are hidden costs of working from home that affect both employees and businesses. Learn four hidden costs and how to address them.Continue Reading
Discover the benefits of a video content management system
Video is everywhere. Organizations that want to reap its benefits need a strategy that supports video creation and provides a central location for security, management and storage.Continue Reading
How can UC tools create a virtual water cooler experience?
Even in a hybrid work environment, the water cooler remains a valuable way for remote employees to communicate and stay engaged -- thanks to UC.Continue Reading
Intelligent virtual assistant market takes shape as it grows
Explore the growing enterprise use of intelligent virtual assistants to facilitate tasks and enhance the meeting experience.Continue Reading
Teams vs. Webex vs. Zoom: Comparing collaboration features
When organizations compare Teams vs. Webex vs. Zoom as their primary UCaaS platform, the deciding factor may be how each vendor approaches collaboration.Continue Reading
UC user adoption training must evolve for hybrid work
Learn why industry leaders at Enterprise Connect said user adoption training is key to UC success in the hybrid workplace -- and how employee experience platforms can help.Continue Reading
How virtual whiteboard collaboration supports remote teams
Virtual whiteboard collaboration software can help organizations replicate the in-person ideation experience. Learn how Thoughtworks used Mural's software to support remote teams.Continue Reading
Hybrid meetings, virtual whiteboards clash with outdated rooms
As companies look to integrate virtual whiteboard software into their conference rooms for hybrid meetings, they should start investing in meeting room hardware.Continue Reading
Hybrid work strategies fuel Enterprise Connect 2021 topics
Navigating the post-pandemic workplace is challenging. Enterprise Connect 2021 will explore UC's role in supporting ongoing remote work and the hybrid workplace.Continue Reading
The enterprise guide to video conferencing
The video conferencing guide helps enterprises navigate collaboration in a hybrid work environment and includes best practices for implementation and user training.Continue Reading
Weighing personal video conferencing endpoints for hybrid work
Deploying video conferencing endpoints solely in meeting rooms ignores the needs of remote workers. Learn why desktop and home environments must be included when evaluating endpoint options.Continue Reading
Popular video conferencing APIs to weigh for app integration
Video conferencing APIs can simplify integrating video with business applications. Learn the benefits of video APIs and best practices to follow when evaluating API providers.Continue Reading
5 hybrid video conferencing tips for collaboration equity
Experts say the fate of hybrid work may depend on collaboration equity in hybrid video conferencing sessions. Learn how to support in-office and remote meeting participants.Continue Reading
What to consider before buying video conferencing technology
Learn about the different types of modern video conferencing architectures and how enterprises can best implement these products into their current workforce.Continue Reading
AI in video conferencing opens a world of features
AI in video conferencing will result in useful features for businesses. Learn how AI capabilities improve meetings and what to ask conferencing vendors about their products.Continue Reading
Cortana for enterprise Teams has promise but faces hurdles
Microsoft has rebooted Cortana as the enterprise version of Alexa or Siri for Teams. The play is promising, but technical and privacy concerns mean its success is not yet certain.Continue Reading
Branded, custom video conferencing enhances meetings
Custom video conferencing can make meetings feel more engaging, and third-party tools can take these features even further. But hybrid work can create challenges.Continue Reading
Understanding CPaaS market growth, trends and providers
The CPaaS market is maturing as increased demand for digital communications drives new use cases. Learn about the trends and providers fueling CPaaS market growth.Continue Reading
Compare Teams guest access vs. external access vs. Teams Connect
Microsoft has a few options to connect Teams to outside users. Compare Teams guest access vs. external access vs. Teams Connect to decide which suits your external collaboration needs.Continue Reading
What technologies are essential for effective telework?
Some form of remote work is likely here to stay, even as the worst of the pandemic seems to be over. But employees need the right technologies if they are to remain productive.Continue Reading
As workers return, virtual assistant tools get a new look
People are familiar with using Siri and Alexa to control TVs and listen to playlists. Now, businesses are examining how these tools can help protect employees coming back into the office.Continue Reading
Explore 12 virtual whiteboard software options for group work
With enterprise workers now based in many locations, these 12 leading online whiteboards help recreate the in-person brainstorming experience with newly enhanced features.Continue Reading
Zoom Phone system offers flexibility, simplified infrastructure
The Zoom Phone system offers simplicity and flexibility to support remote and hybrid work. IT leaders at Enterprise Connect Virtual discuss their Zoom Phone migration strategies.Continue Reading
Guide to building an enterprise unified communications strategy
IT needs a unified communications strategy for voice and video conferencing, chat and other tools. This step-by-step guide helps you implement, evaluate and manage UC in the enterprise.Continue Reading
Top 10 must-have unified communications features in business
UC priorities changed dramatically due to the pandemic. Read our list of the features made for this new era of remote collaboration.Continue Reading
Companies must rethink video conferencing usage in 2021
In the coming months, the issue facing organizations is not cutting back video conferencing; it's determining how best to manage its use and minimize video fatigue.Continue Reading
How could BYOD support touchless meeting rooms?
Organizations have a few options to approach low-touch and touchless meeting rooms. BYOD and employee smartphones are one method to support social distancing and meeting room access.Continue Reading
10 essential business benefits of unified communications
How can unified communications tools benefit your business? Explore these 10 unified communications benefits to make the best deployment decision for your needs.Continue Reading
Choose between Microsoft Teams vs. Zoom for conference needs
Weigh the pros and cons of Microsoft Teams vs. Zoom, and focus on ease of use, pricing, market share, video and telephony capabilities, and security requirements.Continue Reading
Will video fatigue drive users back to voice calls?
The strain of being on camera all day is beginning to make its mark. Companies are reevaluating the role telephony may play as workers return to the office.Continue Reading
Enterprise AR a vital component of Microsoft's UC strategy
Enterprise AR is ready for prime time as organizations look for ways to make their remote meetings more productive by combining physical and virtual spaces.Continue Reading
Microsoft Teams partners extend phone system capabilities
While the Microsoft Teams phone system can meet most needs for organizations, connecting Teams to third-party partners can provide additional features, resiliency and support.Continue Reading
Ultimate guide to team collaboration platforms
This in-depth team collaboration platform guide examines how to create a virtual environment that promotes secure user engagement, productivity and innovation.Continue Reading
Salesforce-Slack deal heralds the future of collaboration
Deeper platform integrations, widespread communications tools and a dash of workflow automation are some of the elements that shape the future of team collaboration.Continue Reading
What are the challenges of using multiple team collaboration apps?
Companies are already using a variety of collaboration platforms, but managing them is hard. What should companies know when juggling multiple team collaboration apps?Continue Reading
Explore 4 team collaboration apps and emerging competitors
Team collaboration apps have redefined the UC market. Discover how the leading products compare on calling features, video conferencing support and pricing.Continue Reading
Hybrid workplace model starts with meeting rooms, video
The hybrid workplace is the future as not everyone will return to the office full time. Learn how IT leaders at Enterprise Connect Virtual are using UC to support a hybrid workplace model.Continue Reading
Companies eye CPaaS, RCS business messaging to expand reach
RCS business messaging, paired with CPaaS, is becoming an important tool for businesses looking for new ways to reach their customers and employees.Continue Reading
New features in demand for collaboration technology
Remote work culture has pushed team collaboration vendors to enhance their products. Learn more about video, workflow integration, security, AI and other up-and-coming features.Continue Reading
4 ways AI in unified communications boosts collaboration
AI in unified communications can improve employee collaboration and productivity by reducing distractions, enhancing meetings and increasing efficiency.Continue Reading
What are the benefits of vendor-agnostic UC hardware?
Organizations that want to switch UC platforms without sacrificing hardware investments can find benefits in vendor-agnostic UC hardware. But the benefits can come with tradeoffs.Continue Reading
UCaaS key to hybrid workplace technology when offices reopen
As companies begin to ask their employees to return to the office for at least part of the time, a suitable hybrid workplace technology foundation is critical.Continue Reading
The pros and cons of custom home collaboration devices
Home collaboration devices can help employees remain more productive. But make sure to carefully consider the drawbacks before buying dedicated hardware.Continue Reading
WebRTC standard designation highlights technology's evolution
The WebRTC standard is official. Learn how the technology evolved beyond facilitating embedded video communications and the future of the standard.Continue Reading
Evaluating Direct Routing for Microsoft Teams telephony
Direct Routing for Microsoft Teams may be the best path to the PSTN for most companies. But organizations should weigh their specific needs when choosing a Direct Routing partner.Continue Reading
Monitoring productivity of employees crosses privacy boundaries
As remote work continues, organizations are looking for new ways to monitor productivity of employees. But they walk a fine line between employee monitoring and surveillance.Continue Reading
AR and VR in video conferencing offer post-pandemic benefits
In a post-COVID-19 world, understanding the differences between AR and VR video conferencing will help companies determine which technology might be best for them.Continue Reading
Ensure phone system compliance with 911 regulations
In this roundup of UC blogs, analysts discuss phone system compliance with 911 regulations, Pexip's private cloud video platform and the growth of intelligent assistants.Continue Reading
Will the pandemic drive further UCC industry consolidation?
COVID-19 may drive further UCC industry consolidation as vendors look to develop new capabilities to support the communications needs created by remote and hybrid work.Continue Reading
Remote work and AI drive the future of collaboration technology
As remote work and hybrid workforces become the new normal, collaboration technology needs to adapt. Tech leaders at WebexOne discussed the drivers for collaboration's evolution.Continue Reading
Evaluating endpoints for an Asterisk-based phone system
Enterprises building an Asterisk-based phone system have three endpoint options. Learn about the advantages and disadvantages of these endpoints in this book excerpt.Continue Reading
UCaaS adoption rises as firms consolidate UC setups
Cloud-based UC provides the agility, mobility and cost savings organizations need. The current trend to consolidating UC in the cloud, and as a service, will likely expand.Continue Reading
2021 trends in video conferencing focus on flexibility
Video conferencing took center stage as companies found ways to connect their dispersed workforce. For 2021, trends in video conferencing include how to make the technology more versatile, and more fun.Continue Reading
2021 trends driving the future of unified communications
While 2021 is full of uncertainty for many organizations, four unified communications trends will drive buying decisions as IT leaders prepare for the future of work.Continue Reading
What are the benefits of centralized SIP trunking?
More efficient management and lower costs are just some of the advantages of centralized SIP trunking. Find out why it's better to place trunking components in one place.Continue Reading
How has COVID-19 driven CPaaS API adoption?
New CPaaS use cases are emerging as business requirements for digital communications services evolve in response to COVID-19.Continue Reading
CPaaS market growth broadens amid new use cases
While the pandemic didn't have a significant effect on CPaaS market growth, organizations accelerating their digital transformation plans are driving demand for APIs.Continue Reading
How has Twilio SIP trunking disrupted the market?
Making it easier for companies to deploy a SIP trunk was just part of Twilio's strategy. It was Twilio SIP trunking pricing that really changed the game.Continue Reading
How UC technology supports long-term remote work
Successful long-term remote work needs unified communications. Learn about the communications tools that organizations need to ensure effective employee communication.Continue Reading
Unified communications analytics mature to verify business value
There is more than one way to showcase the value of unified communications in the boardroom. UC analytics can help companies obtain the metrics they need to prove a business case.Continue Reading
Slack's growth strategy faces the hurdle of paid users
In this roundup of UC blogs, analysts discuss challenges to Slack's growth, enhancements to Avaya Spaces video and the drivers for UCC vendor consolidation.Continue Reading
Whiteboard apps support virtual ideation for remote teams
Ideation is more challenging as employees continue to work remotely. Virtual whiteboard apps are an emerging tool designed to help team members generate the innovations that businesses rely on.Continue Reading
How do NG911 standards make the technology superior to E911?
NG911 standards mean more accurate location tracking for emergency calls on IP-based communications systems, and more efficient response by police, EMTs and firefighters.Continue Reading
Microsoft and Amazon take on CPaaS market share
The CPaaS landscape is evolving as Microsoft and Amazon introduce their own communications APIs. Learn how cloud computing vendors entering the market is changing the CPaaS game.Continue Reading
Enterprises mull software-based business phone alternatives
Cellphone usage has outpaced POTS in the home, so why are enterprises still using desk phones? Business phone alternatives can save companies time and money.Continue Reading
Zoom Phone system users share their success stories and setbacks
Tech leaders at Zoomtopia explained how migrating to the Zoom Phone system provides their employees with an integrated communications experience and improved business continuity.Continue Reading
UC presence evolves amid remote work revolution
UC presence technology must evolve to be effective in today's world of remote work and multi-device communication. Learn how presence can adapt to new ways of working.Continue Reading
Speech recognition use cases enable touchless collaboration
For companies bringing workers back to the office, touchless collaboration is key. These three speech recognition use cases can help make that transition easier.Continue Reading
Remote teams centralize collaboration on Slack platform
Deploying collaboration technology has played a key role in supporting remote teams during the pandemic. Tech leaders at Slack Frontiers share their success stories.Continue Reading
SIP trunking vs. VoIP: What's the difference?
SIP trunking and VoIP share some similarities, but they have key differences in origin and functions. How well do you understand these telephony cornerstones?Continue Reading
What will touchless collaboration in meeting rooms look like?
Touchless collaboration will determine how employees use meeting room equipment in the future. Learn about three options -- one of which represents the worst alternative.Continue Reading