Get started
Bring yourself up to speed with our introductory content.
Get started
Bring yourself up to speed with our introductory content.
5 steps to address hybrid meeting equity
Meeting equity is more than how you appear on camera. Follow these five steps to ensure hybrid meetings are engaging, productive and equitable for all employees. Continue Reading
How to plan a hybrid conference room setup
Conference rooms need to evolve as employees demand the same rich virtual meeting experience they have on desktop. Learn how to approach a hybrid conference room setup. Continue Reading
The difference between a traditional and hybrid meeting room
Hybrid meeting rooms differ from traditional rooms that focused on in-person attendees. Learn the challenges facing large and small rooms in supporting hybrid meetings. Continue Reading
-
Understanding WebRTC security architecture
WebRTC is a secure technology for real-time communications, but security also depends on the application using it. Find out how developers can maintain that security. Continue Reading
What is a hybrid meeting?
Employees are now signing into meetings from a variety of locations. What's the best way to support hybrid meetings and to ensure that workers remain productive and engaged? Continue Reading
VoIP gateway vs. PBX: What is the difference?
When calls are transmitted over a VoIP gateway, voice data packets are assembled at the edge of the network. An IP private branch exchange uses a much different model.Continue Reading
Where do Zoom recordings go? How to find saved recordings
Zoom meeting recordings are saved and stored on your desktop or the Zoom cloud. But your organization may have security rules that restrict meeting recordings.Continue Reading
real-time application (RTA)
A real-time application is an application program that functions within a time frame that the user senses as immediate or current.Continue Reading
What's the difference between speech and voice recognition?
It's easy to be confused about the difference between speech and voice recognition. Each has a specific role to play in business collaboration and contact centers.Continue Reading
inbound call
An inbound call is one that a customer initiates to a call center or contact center.Continue Reading
-
Indefeasible Right of Use (IRU)
In telecommunications, the Indefeasible Right of Use (IRU) is a contractual agreement (temporary ownership) of a portion of the capacity of an international cable.Continue Reading
UCaaS vs. CCaaS vs. CPaaS: What's the difference?
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.Continue Reading
How do you create a Microsoft Teams template?
Microsoft Teams templates provide predefined collaboration spaces for specific business processes and team structures. Learn how to create a Microsoft Teams template in five steps.Continue Reading
podcasting
Podcasting is the preparation and distribution of audio files using RSS feeds to the computers or mobile devices of subscribed users.Continue Reading
Erlang C
Erlang C is a traffic modeling formula, primarily used in call center scheduling to calculate delays and to predict waiting times for callers.Continue Reading
greenfield deployment
A greenfield deployment is the design, installation and configuration of computer infrastructure where none existed before, for example, in a new office.Continue Reading
codec
A codec is a hardware- or software-based process that compresses and decompresses large amounts of data.Continue Reading
telegraph
A telegraph is a communication system that sends information by making and breaking an electrical connection.Continue Reading
Video streaming vs. video conferencing: What is the difference?
Companies are finding that video streaming and video conferencing can serve the same purpose. That doesn't mean, however, they are interchangeable. Find out why.Continue Reading
Top 16 unified communications market blogs to follow
Follow these top unified communications blogs for the latest trends in the UC and collaboration markets. These blogs provide insight into analyst research, product news and market trends.Continue Reading
How do you record Zoom meetings using OBS?
Open Broadcaster Software is becoming an essential way for companies to improve the look and feel of their Zoom meetings. The software also makes it easy to stream meetings live.Continue Reading
instant messaging
Instant messaging, often shortened to IM or IM'ing, is the exchange of near real-time messages through a standalone application or embedded software.Continue Reading
How do you set up Zoom breakout rooms?
Breakout rooms might seem difficult to configure, but it's not so challenging once you have the right options enabled. Our expert outlines how to set up Zoom breakout rooms.Continue Reading
video streaming
Video streaming is a continuous transmission of video files from a server to a client.Continue Reading
VoIP caller ID (voice over Internet Protocol caller identification)
VoIP caller ID (voice over Internet Protocol caller identification) is a caller ID application for VoIP phones that works in the same way as caller ID on a conventional telephone line.Continue Reading
teleconference
A teleconference is a live audio or audio-visual meeting with two or more participants.Continue Reading
WebRTC (Web Real-Time Communications)
WebRTC (Web Real-Time Communications) is an open source project that enables real-time voice, text and video communications capabilities between web browsers and devices.Continue Reading
jitter
Jitter is any deviation in, or displacement of, the signal pulses in a high-frequency digital signal.Continue Reading
VoIP (voice over Internet Protocol)
VoIP (voice over Internet Protocol) is the transmission of voice and multimedia content over an internet connection.Continue Reading
communications platform as a service (CPaaS)
Communications platform as a service (CPaaS) is a cloud-based delivery model that allows organizations to add real-time communication capabilities, such as voice, video and messaging, to business applications by deploying application program ...Continue Reading
virtual call center
A virtual call center -- or virtual contact center (VCC) -- is a call center in which the organization's representatives are geographically dispersed, rather than situated at workstations in one location.Continue Reading
private branch exchange (PBX)
A private branch exchange (PBX) is a telephone system within an enterprise that switches calls between users on local lines, while enabling all users to share a certain number of external phone lines.Continue Reading
How to integrate your phone system with Microsoft Teams
Before organizations migrate their existing phone systems into Microsoft Teams, they need to select the right telephony architecture that fits their business needs.Continue Reading
SIP trunking (Session Initiation Protocol trunking)
Session Initiation Protocol trunking is a service offered by a communications service provider that uses the protocol to provision voice over IP connectivity between an on-premises phone system and the public switched telephone network.Continue Reading
gatekeeper
A gatekeeper is a management tool for H.323 multimedia networks.Continue Reading
How to use virtual whiteboards on Zoom and Microsoft Teams
Whiteboards in remote meetings can add another layer of collaboration by enabling users to visualize concepts. Learn how to use virtual whiteboards on Zoom and Microsoft Teams.Continue Reading
Avaya
Avaya is an American technology company that specializes in business communications services, such as unified communications (UC) and contact center (CC).Continue Reading
speech technology
Speech technology is a type of computing technology that enables an electronic device to recognize, analyze and understand spoken word or audio.Continue Reading
quality of service (QoS)
Quality of service (QoS) refers to any technology that manages data traffic to reduce packet loss, latency and jitter on a network.Continue Reading
Learn how to invite external users to Slack workspaces
Bringing external users to Slack offers organizations productivity benefits. Learn how to invite external users to Slack and manage shared channels and workflows.Continue Reading
video conferencing
Video conferencing is live, visual connection between two or more remote parties over the internet that simulates a face-to-face meeting.Continue Reading
How to calculate video conferencing bandwidth requirements
Image motion, frame rates and screen resolution often dictate video conferencing bandwidth requirements. Learn four steps to address remote and office video call bandwidth needs.Continue Reading
3 tips to build a professional home video conferencing setup
As remote work becomes more common, connecting with your teams gets tougher. An effective home video conferencing setup can help bridge the communications gap.Continue Reading
Session Initiation Protocol (SIP)
Session Initiation Protocol (SIP) is a signaling protocol used for initiating, maintaining, modifying and terminating real-time sessions that involve video, voice, messaging and other communications applications and services between two or more ...Continue Reading
Understanding virtual meetings pros and cons
This chapter excerpt from 'Suddenly Virtual' explores the importance of using video for virtual meetings and the challenges of always being on camera.Continue Reading
Training is key for effective remote meetings
Authors Karin M. Reed and Joseph A. Allen discuss how to support effective remote meetings. The most important factor for virtual meeting success? Training.Continue Reading
unified communications (UC)
Unified communications (UC) is an umbrella term for the integration of multiple enterprise communication tools -- such as voice calling, video conferencing, instant messaging (IM), presence, content sharing, etc. -- into a single, streamlined ...Continue Reading
What is the difference between Zoom and Zoom Rooms?
For some users, Zoom Meetings is all they will need; others may opt for Zoom Rooms. Learn about the features each service provides and the supported use cases.Continue Reading
What are use cases for asynchronous video communication?
When it's time to share information with colleagues, a full-blown video conference isn't always necessary. Maybe an app like TikTok could help.Continue Reading
Internet Protocol (IP)
The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the internet.Continue Reading
VoIP phone
A VoIP phone is a hardware- or software-based telephone designed to use voice over Internet Protocol (VoIP) technology to send and receive phone calls over an IP network.Continue Reading
IP telephony (Internet Protocol telephony)
IP telephony (Internet Protocol telephony) is a general term for technologies, products and services that use the Internet Protocol's packet-switched connections to support voice calling, voicemail, video calling, video conferencing, faxing and ...Continue Reading
What is voicemail and how does it work?
Voicemail capabilities have evolved since the early days of answering machines. Learn what voicemail is and how features have advanced as the technology became digital.Continue Reading
What is the difference between RCS and SMS?
SMS is being supplanted by RCS to let carriers compete against WhatsApp and Messenger and open new avenues to business messaging. Learn the difference between RCS and SMS.Continue Reading
What are the challenges of using multiple team collaboration apps?
Companies are already using a variety of collaboration platforms, but managing them is hard. What should companies know when juggling multiple team collaboration apps?Continue Reading
Microsoft Teams vs. Slack: Which is better for your business?
Organizations deploy collaboration apps as they wrestle with keeping remote employees engaged and informed. Learn how to weigh Microsoft Teams vs. Slack to determine which app is best for you.Continue Reading
Microsoft Teams
What is Microsoft Teams? Microsoft Teams is cloud-based team collaboration software that is part of the Microsoft 365 and Office 365 suite of applications.Continue Reading
What does 'bring your own carrier' mean for UCaaS platforms?
Migrating to UCaaS doesn't always mean an organization can keep its PSTN or SIP carrier. But some providers are taking a 'bring you own carrier' approach to offer more flexibility.Continue Reading
Time to move to UCaaS? UC's future indeed looks 'cloudy'
Is it time for UCaaS for your organization? Probably. Even if the forces that propelled the work-from-home surge do recede, the future of UC is in the cloud.Continue Reading
Test your knowledge of 2020's UC and collaboration news
Wrap up 2020 with a look back at the top UC and collaboration news of the year. From Zoom lawsuits to Slack's acquisition, test your knowledge of the news that redefined the market.Continue Reading
Cisco Webex
Cisco Webex is a video conferencing and collaboration product suite.Continue Reading
What's the difference between UC-certified and MS-certified?
Both UC-certified and MS-certified products are available to enterprises. But one designation carries more weight than the other, our expert writes.Continue Reading
What's the difference between social media and social networking?
Social media and social networking appear to be interchangeable terms, but they serve different use cases. Learn the difference between social media and social networking.Continue Reading
What are use cases for business live event streaming services?
Business live event streaming services can transform webinars and virtual events to be more interactive and create engaging experiences for customers.Continue Reading
What does it mean if a device is UC-certified?
IT leaders determining which UC devices and endpoints to support organizationwide should look for a UC-certified label, which is an indicator of platform compatibility.Continue Reading
real-time communications (RTC)
Real-time communications (RTC) is any mode of telecommunications in which all users can exchange information instantly or with negligible latency. In this context, the term 'real-time' is synonymous with 'live.'Continue Reading
telephony
Telephony is technology associated with interactive communication between two or more physically distant parties via the electronic transmission of speech or other data.Continue Reading
Learn the top 8 most useful Microsoft Teams tips and tricks
Enhance employee collaboration and workflow with these eight Microsoft Teams tips and tricks, including productivity-boosting app integrations and guest access for external users.Continue Reading
5 tips to get started with Zoom meetings for beginners
While online conferencing services can't fully replicate a face-to-face meeting, these Zoom tips can help employees make the most of their remote meetings.Continue Reading
How do collaboration integration and interoperability differ?
Interoperability between collaboration platforms is scarce, but integrations are abundant. Learn why multivendor collaboration integration has more support than interoperability.Continue Reading
Build a collaboration hub to transform team workflows
Team collaboration applications are coming together like never before. Learn how hubs are working now and why your team should get on board with this trend.Continue Reading
Top expert advice addresses unified communications strategy
The ways to approach unified communications strategies are always evolving. Check out the advice our industry experts gave to answer the top UC strategy questions of 2019.Continue Reading
Top expert tips highlight 2019 unified communications trends
The UC industry is changing rapidly, and buyers need advice to make educated buying decisions. Our top expert tips of 2019 helped organizations navigate market trends.Continue Reading
How should organizations approach API-based SIP services?
Organizations need SIP services to connect and disconnect call sessions. Now some SIP services are offered through APIs, which expand the use cases and capabilities.Continue Reading
Why organizations need SIP services now
Whether you realize it or not, your company needs Session Initiation Protocol. As legacy telephony networks wind down and cloud-based voice services continue to grow, SIP services are necessary to ...Continue Reading
What are the benefits of UC in a cloud-based office suite?
Adopting the UC tools within a cloud-based office suite may be the most beneficial option if users are already comfortable with the suite's features.Continue Reading
Understanding key video conferencing components
Video conferencing is an essential tool for working with a team. Use this glossary to determine which components of video conferencing are best for your business.Continue Reading
Are you ready for a hybrid UC migration?
Hybrid UC is an option for organizations that aren't ready or able to move all of their UC to the cloud. Take this quiz to test your knowledge of a hybrid UC migration.Continue Reading
How unified communications is getting down to business
This guide will get you up to date on what's happening in the world of UC, including how UC employs AI now, and what's new with UC tools for business messaging and contact centers.Continue Reading
Understanding the anatomy of a UCaaS architecture
Organizations looking for cloud UC are migrating to UCaaS. Learn what features make up a UCaaS platform and what extra capabilities vendors may offer.Continue Reading
How do you craft an immersive video meeting experience?
Increasing focus for remote meetings is achieved through crafting an immersive meeting experience. Proper placement of technology such as audio and monitors can enhance immersion.Continue Reading
Understanding the components of team collaboration tools
Refresh your knowledge of which team collaboration components are essential to team workflows and what IT leaders should keep top of mind to prevent potential problems.Continue Reading
VoIP migration requires telephony network planning, security scrutiny
A PBX to VoIP migration requires careful planning to ensure call quality. Learn how to ready the network, evaluate architecture options and set the right security policies.Continue Reading
Breaking down the parts of a CPaaS platform
Cloud-delivered communications are the backbone of many organizations. Review the key terms around CPaaS platform features and development tools with this glossary.Continue Reading
5 best practices for cloud calling success
Organizations looking to augment their communications features while also cutting costs and improving scalability are turning to the cloud for their calling services. But migrating to cloud calling ...Continue Reading
How well do you understand UC cloud SLAs?
Getting the right unified communications cloud SLA can be difficult for organizations. This quiz covers the essentials of SLAs, from the basic components to IT's role.Continue Reading
How can IT approach a cloud-based unified communications migration?
Migrating to cloud-based unified communications can offer organizations greater agility, but benefits need to be weighed against the loss of IT control.Continue Reading
Brush up on your knowledge of speech technology terms
Vocal commands are one way speech technology is making its way into business applications and services. This mini glossary will refresh your knowledge of speech technology and some of its use cases.Continue Reading
UC adoption programs support users and business goals
Transforming a business with unified communications takes more than deploying new apps and services. End users must adopt the services and incorporate them into their daily workflows. For many ...Continue Reading
Are you ready to adopt cloud video conferencing?
Video is an important tool for enterprises looking to support dispersed employees. Take this quiz to see how much you know about cloud video conferencing.Continue Reading
What role does UC mobility play in digital transformation?
Organizations that value employee engagement, innovation and customer experience are more likely to focus on mobile UC as part of their digital transformation road map.Continue Reading
Collaboration tools are must-haves, but not one-size-fits-all
Choosing the best tool for collaboration in your enterprise takes much more than simply assessing vendors in the market and comparing their products' capabilities.Continue Reading
A collaboration program is essential for effective teamwork
Learn what steps must be taken in order to create effective enterprise team collaboration in an era when IT no longer controls what applications and platforms workers choose to use.Continue Reading
Understand UC quality issues and which QoS tools can solve them
Improving UC quality means knowing what causes problems and which QoS tools are available. This mini-glossary will help you navigate the terms related to QoS.Continue Reading
Go back to the basics with a glossary of VoIP terms
This mini glossary defines essential vocabulary associated with VoIP. Read through these VoIP terms to refresh your knowledge of IP-based telephony.Continue Reading
leased line
A leased line is a bidirectional telephone line that has been rented for private voice, data exchange or telecommunication use.Continue Reading
How SD-WAN can unlock UCaaS benefits
Reaping UCaaS benefits means taking a hard look at your network configuration. Learn how SD-WAN can help optimize performance and reliability for UCaaS applications.Continue Reading
What should users expect from speech technology applications?
Workers can start to expect more from speech technology applications than just voice-activated search. As capabilities evolve, new business use cases will emerge.Continue Reading
How does cloud SIP trunking differ from traditional SIP trunking?
Traditional and cloud SIP trunking perform the same tasks of initiating and ending call sessions, but the method and costs of access create distinct differences in these services.Continue Reading
Reap UCaaS benefits by preparing network, staff and users
Organizations migrating to cloud-based unified communications must examine IT and end-user needs. Finding the right balance can help companies realize UCaaS benefits.Continue Reading