Knowledge management

With knowledge management, organizations can organize, store, manage and analyze business knowledge -- like documents, training resources and technical content -- so employees can easily access it. Effective knowledge management can help create self-service strategies and benefit customer service tools like CRM and contact center software.

June 30, 2022 30 Jun'22
OpenText bolsters secure file sharing with Teams integration

OpenText Cloud Editions customers get Teams-Core integration among a raft of new features, as OpenText kicks off 'Project Titanium' to harmonize public and private cloud features.
September 04, 2019 04 Sep'19
Microsoft PowerApps pricing proposal puts users on edge

Microsoft's PowerApps pricing changes, expected to take effect in October, could make them too expensive for some users who connect to data outside of SharePoint and Dynamics.
August 20, 2019 20 Aug'19
Evergage launches Data Warehouse, a BI analytics product

Data Warehouse, Evergage's new BI analytics product, is designed to collect and analyze customer data in an effort to provide more information and analysis to business analysts.

Bring yourself up to speed with our introductory content

knowledge base

In general, a knowledge base is a centralized repository of information. Continue Reading
knowledge engineering

Knowledge engineering is a field of artificial intelligence (AI) that tries to emulate the judgment and behavior of a human expert in a given field. Continue Reading
knowledge management (KM)

Knowledge management is the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employees. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

The top 5 content management trends in 2022

The top five content management trends of 2022 focus on flexibility and efficiency, as organizations face challenges related to omnichannel innovation and remote work strategies. Continue Reading
Compare 7 headless CMS offerings and their key differences

This headless CMS comparison chart highlights five key differences, including use cases, features and more, between the top headless CMS platforms in the industry. Continue Reading
Is headless CMS the future of content management?

As headless CMS rises in popularity, IT leaders may wonder if it's a fad or if it will permanently affect the content management industry. Learn more in this expert tip. Continue Reading

Learn to apply best practices and optimize your operations.

Content management vs. knowledge management: What are the differences?

Knowledge management and content management both deal with creating, managing and distributing. But there are key differences between the two concepts. Learn more. Continue Reading
Knowledge bases benefit customer service, call center training

Knowledge bases provide call center agents with training documents and answers to frequently asked questions as they continue to work from home, handling high call volumes. Continue Reading

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Augmented reality devices speed van repairs at Volkswagen U.K.

Augmented reality headsets for garage mechanics speed collaboration between repair shops and experts in the home office to solve difficult mechanical issues. Continue Reading