Tips

Tips

• Why organizations need to revisit end-user device policies

  Now that WFH collaboration is established at many organizations, companies need to review and revise their end-user device policies to manage security and IT support.  Continue Reading

• 5 steps to address hybrid meeting equity

  Meeting equity is more than how you appear on camera. Follow these five steps to ensure hybrid meetings are engaging, productive and equitable for all employees.  Continue Reading

• How to plan a hybrid conference room setup

  Conference rooms need to evolve as employees demand the same rich virtual meeting experience they have on desktop. Learn how to approach a hybrid conference room setup.  Continue Reading

• Contact centers evaluate CPaaS vs. CCaaS benefits

  The contact center-as-a-service market is ripe for growth as businesses move to the cloud. That's inviting a new crop of vendors -- among them CPaaS providers -- to pitch products.  Continue Reading

• How end-to-end encryption supports secure team collaboration

  End-to-end encryption provides secure collaboration but limits certain productivity features. Learn how end-to-end encryption fits in a team collaboration security strategy.  Continue Reading

• Room video conferencing interoperability critical for hybrid work

  Vendors are beginning to take solid steps to make sure their video conferencing apps are interoperable with whatever meeting apps employees want to use.  Continue Reading

• Understanding WebRTC security architecture

  WebRTC is a secure technology for real-time communications, but security also depends on the application using it. Find out how developers can maintain that security.  Continue Reading

• 3 use cases highlight AI and speech recognition evolution

  The combination of AI and speech recognition has driven innovation for more advanced capabilities. Explore three applications that highlight the future of speech technology.  Continue Reading

• UC, employee experience management offer complex insight

  New research shows that many organizations are rethinking the employee experience amid remote work. Here are the methods, platforms and tools to consider in your evaluation.  Continue Reading

• Hybrid meeting technology helps AV teams address equity

  AV teams are challenged in providing remote and in-room meeting attendees the same experience. Hybrid meeting technology for speaker framing is the first step to meeting equity.  Continue Reading

• Why a distributed cloud architecture could be a boon for UC

  Some organizations are more comfortable in keeping their unified communications on premises. Distributed clouds might be a more attractive alternative.  Continue Reading

• Turning pandemic cloud investments into a full UCaaS migration

  As companies face the prospect of a hybrid work model, making a full UCaaS migration might make sense. But it's important to think about what you'll need, rather than what you have.  Continue Reading

• As user ranks grow, governance of collaboration tools is a must

  Even as companies evaluate more unified communications tools, they aren't keeping pace with ways to effectively govern how these applications are managed and deployed.  Continue Reading

• 3 ways to retool UC platform security architecture models

  The security gap created when remote workers use unified communications to collaborate can be erased through tools designed to augment traditional security mechanisms.  Continue Reading

• Assessing intelligent speakers for Microsoft Teams

  Companies are exploring Cortana to beef up their Microsoft Teams meetings as more workers are brought into the office. The virtual assistant has some unique features.  Continue Reading

• Virtual event platforms for conferences race to bolster features

  Even as the pandemic ebbs, virtual events will remain a primary way to reach employees and customers -- but make sure you're getting what you need before you deploy a platform.  Continue Reading

• As large-room video conferencing ebbs, firms gird for future

  As companies evaluate return-to-office strategies, they are also taking a look at the role video conferencing will play when they reassess how meeting rooms should be designed.  Continue Reading

• Reassess enterprise UCaaS deployments in a hybrid workplace

  A savvy UCaaS deployment can help companies solve some of the tough challenges associated with keeping employees engaged in a world where they can work from anywhere.  Continue Reading

• UCaaS and CCaaS unite as organizations embrace the cloud

  The UCaaS and CCaaS markets are converging as vendors and end-user organizations alike integrate cloud-based contact centers with communications platforms.  Continue Reading

• How to achieve the ideal classroom video conferencing setup

  Remote learning is here to stay. Having the right classroom video conferencing setup can help students and teachers feel more engaged whether they're at home or in the classroom.  Continue Reading

• How to mesh video conferencing, video calling devices for home

  Giving remote employees the chance to use their Amazon Echo Shows or Facebook Portals when logging in to meetings has advantages, but security and performance concerns remain.  Continue Reading

• 5 video conferencing trends to eye for 2022

  It's going to be a watershed year for video conferencing with the pandemic-induced new normal taking shape. Check out the video conferencing trends driving the market in 2022.  Continue Reading

• 5 UC and collaboration trends driving market change in 2022

  As the hybrid work model continues, discover the unified communications and collaboration trends anticipated to transform the market in 2022 and beyond.  Continue Reading

• The evolving role of email in business communication

  Email has been around for decades, but its role in business communications will change as collaboration apps become more predominant and open.  Continue Reading

• Weighing video conferencing options for small businesses

  Businesses of all sizes are enabling video rooms as part of their collaboration strategy. Here's how small businesses can choose the right video conferencing tools.  Continue Reading

• Understanding the 4 hidden costs of working from home

  While remote work offers cost savings, there are hidden costs of working from home that affect both employees and businesses. Learn four hidden costs and how to address them.  Continue Reading

• 5 key strategies to ensure E911 compliance

  A mobile and hybrid workforce makes phone location and 911 call routing challenging. Here are some ways to ensure your company is doing all it can to protect employees in an emergency.  Continue Reading

• 5 collaboration features to disable for security reasons

  Most enterprises lack sufficient collaboration security strategies. Instead, companies are disabling features to improve security. Learn which features are most often disabled and why.  Continue Reading

• Integration strategy key to fuel cross-company collaboration

  The need to communicate with external partners has put a new emphasis on cross-company collaboration tools. Explore the best ways to provide everyone with the same capabilities.  Continue Reading

• New forms of enterprise video spark management challenges

  Video conferencing is now a fundamental part of employees' workdays. But managing and storing video content brings some new challenges that must be addressed.  Continue Reading

• 5 ways AI can turbocharge enterprise voice for a new era

  Five trends spotlight how AI could revolutionize how an old technology -- voice -- will be deployed in tomorrow's work environment.  Continue Reading

• Use Teams compliance controls to meet security requirements

  Administrators have a lot of flexibility when configuring Microsoft Teams to meet their organizations' security and compliance targets. Limiting chat access is just one tactic.  Continue Reading

• Tap UC to sustain company culture in remote work era

  Remote work isn't going away, so companies have to find new ways to maintain their corporate cultures. Learn how unified communications can help.  Continue Reading

• Consolidate UCaaS platforms for the post-pandemic workplace

  Enterprises preparing for the post-pandemic workplace are reevaluating their UCaaS platforms. Learn the benefits of a consolidated architecture and why it's not for everyone.  Continue Reading

• How to integrate your phone system with Microsoft Teams

  Before organizations migrate their existing phone systems into Microsoft Teams, they need to select the right telephony architecture that fits their business needs.  Continue Reading

• 3 ways UCaaS supports hybrid work from home

  UCaaS can support more than communication workflows for hybrid work from home. Learn how UCaaS can reduce isolation, provide an office-grade UX and manage work-life balance.  Continue Reading

• Weighing personal video conferencing endpoints for hybrid work

  Deploying video conferencing endpoints solely in meeting rooms ignores the needs of remote workers. Learn why desktop and home environments must be included when evaluating endpoint options.  Continue Reading

• How to use UCaaS to fuel hybrid workplace strategy

  As employees weigh whether to return to the office, companies are determining the role UCaaS can play to encourage workers to make the transition.  Continue Reading

• Popular video conferencing APIs to weigh for app integration

  Video conferencing APIs can simplify integrating video with business applications. Learn the benefits of video APIs and best practices to follow when evaluating API providers.  Continue Reading

• How to calculate video conferencing bandwidth requirements

  Image motion, frame rates and screen resolution often dictate video conferencing bandwidth requirements. Learn four steps to address remote and office video call bandwidth needs.  Continue Reading

• 3 tips to build a professional home video conferencing setup

  As remote work becomes more common, connecting with your teams gets tougher. An effective home video conferencing setup can help bridge the communications gap.  Continue Reading

• AI in video conferencing opens a world of features

  AI in video conferencing will result in useful features for businesses. Learn how AI capabilities improve meetings and what to ask conferencing vendors about their products.  Continue Reading

• Cortana for enterprise Teams has promise but faces hurdles

  Microsoft has rebooted Cortana as the enterprise version of Alexa or Siri for Teams. The play is promising, but technical and privacy concerns mean its success is not yet certain.  Continue Reading

• Compare Teams guest access vs. external access vs. Teams Connect

  Microsoft has a few options to connect Teams to outside users. Compare Teams guest access vs. external access vs. Teams Connect to decide which suits your external collaboration needs.  Continue Reading

• As workers return, virtual assistant tools get a new look

  People are familiar with using Siri and Alexa to control TVs and listen to playlists. Now, businesses are examining how these tools can help protect employees coming back into the office.  Continue Reading

• Companies must rethink video conferencing usage in 2021

  In the coming months, the issue facing organizations is not cutting back video conferencing; it's determining how best to manage its use and minimize video fatigue.  Continue Reading

• 5 hybrid meeting best practices for a high-quality experience

  To get the most out of hybrid meetings, follow these best practices to manage audio and video performance, and ensure a high-quality meeting experience.  Continue Reading

• Choose between Microsoft Teams vs. Zoom for conference needs

  Weigh the pros and cons of Microsoft Teams vs. Zoom, and focus on ease of use, pricing, market share, video and telephony capabilities, and security requirements.  Continue Reading

• Enterprise AR a vital component of Microsoft's UC strategy

  Enterprise AR is ready for prime time as organizations look for ways to make their remote meetings more productive by combining physical and virtual spaces.  Continue Reading

• 5 steps to managing team collaboration apps

  Team collaboration apps offer measurable productivity and cost benefits. Follow these five steps to address technical, security and operational needs and achieve deployment success.  Continue Reading

• 4 Microsoft Teams security issues and how to prevent them

  As collaboration platforms become essential to everyday operations, understanding Microsoft Teams security issues is more important than ever.  Continue Reading

• External collaboration tools extend platforms to partners

  Extending collaboration tools to outside users is a challenge. Learn the features productivity vendors have that make this possible.  Continue Reading

• 5 best practices for Slack implementation success

  Organizations looking to make the most of their Slack implementation should follow these best practices, including addressing security needs and using channel management tools.  Continue Reading

• Microsoft Teams vs. Slack: Which is better for your business?

  Organizations deploy collaboration apps as they wrestle with keeping remote employees engaged and informed. Learn how to weigh Microsoft Teams vs. Slack to determine which app is best for you.  Continue Reading

• Collaboration tool security: How to avoid common risks

  As the use of collaborations tools and platforms surges, new research from Metrigy emphasizes organizations need to focus on collaboration tool security to reduce risk.  Continue Reading

• Companies eye CPaaS, RCS business messaging to expand reach

  RCS business messaging, paired with CPaaS, is becoming an important tool for businesses looking for new ways to reach their customers and employees.  Continue Reading

• 4 ways AI in unified communications boosts collaboration

  AI in unified communications can improve employee collaboration and productivity by reducing distractions, enhancing meetings and increasing efficiency.  Continue Reading

• How to assess video endpoint security for remote workers

  For remote workers, video endpoint security is a big consideration for corporate IT staffs. But the dangers might not be as big as feared.  Continue Reading

• UCaaS key to hybrid workplace technology when offices reopen

  As companies begin to ask their employees to return to the office for at least part of the time, a suitable hybrid workplace technology foundation is critical.  Continue Reading

• The pros and cons of custom home collaboration devices

  Home collaboration devices can help employees remain more productive. But make sure to carefully consider the drawbacks before buying dedicated hardware.  Continue Reading

• WebRTC standard designation highlights technology's evolution

  The WebRTC standard is official. Learn how the technology evolved beyond facilitating embedded video communications and the future of the standard.  Continue Reading

• 4 ways to optimize Microsoft Teams performance

  Microsoft Teams has become a fundamental app for many companies. It's important to optimize Microsoft Teams performance to ensure users are getting the access they need.  Continue Reading

• Harnessing diversity and inclusion in technology key in 2021

  Prioritizing diversity and inclusion in collaboration technology can help companies maintain their cultural touchpoints -- even during a pandemic.  Continue Reading

• AR and VR in video conferencing offer post-pandemic benefits

  In a post-COVID-19 world, understanding the differences between AR and VR video conferencing will help companies determine which technology might be best for them.  Continue Reading

• Slate of Microsoft Teams enhancements to spur adoption in 2021

  File sharing, reporting and end-user productivity are just a few of the Microsoft Teams enhancements users can expect as they prepare for 2021.  Continue Reading

• UCaaS adoption rises as firms consolidate UC setups

  Cloud-based UC provides the agility, mobility and cost savings organizations need. The current trend to consolidating UC in the cloud, and as a service, will likely expand.  Continue Reading

• 2021 trends in video conferencing focus on flexibility

  Video conferencing took center stage as companies found ways to connect their dispersed workforce. For 2021, trends in video conferencing include how to make the technology more versatile, and more fun.  Continue Reading

• 2021 trends driving the future of unified communications

  While 2021 is full of uncertainty for many organizations, four unified communications trends will drive buying decisions as IT leaders prepare for the future of work.  Continue Reading

• Unified communications analytics mature to verify business value

  There is more than one way to showcase the value of unified communications in the boardroom. UC analytics can help companies obtain the metrics they need to prove a business case.  Continue Reading

• Whiteboard apps support virtual ideation for remote teams

  Ideation is more challenging as employees continue to work remotely. Virtual whiteboard apps are an emerging tool designed to help team members generate the innovations that businesses rely on.  Continue Reading

• Microsoft and Amazon take on CPaaS market share

  The CPaaS landscape is evolving as Microsoft and Amazon introduce their own communications APIs. Learn how cloud computing vendors entering the market is changing the CPaaS game.  Continue Reading

• Enterprises mull software-based business phone alternatives

  Cellphone usage has outpaced POTS in the home, so why are enterprises still using desk phones? Business phone alternatives can save companies time and money.  Continue Reading

• Speech recognition use cases enable touchless collaboration

  For companies bringing workers back to the office, touchless collaboration is key. These three speech recognition use cases can help make that transition easier.  Continue Reading

• Unified communications strategy shifts in wake of COVID

  Unified communications strategy has to accommodate both remote workers and those employees who may come back to the office. Where are companies allocating their UC budget dollars?  Continue Reading

• Reimagining the future of conference rooms, post-COVID-19

  Before employees are comfortable going back into conference rooms, companies will need technology to help them rethink the future of conference room design.  Continue Reading

• Making the business case to migrate to Microsoft Teams PBX

  Replacing an on-premises PBX with Microsoft Teams Phone System offers organizations flexibility with pricing, hardware and collaboration capabilities but does have limitations.  Continue Reading

• Building a strategy for intercompany collaboration

  Collaboration with external users is a challenge, especially when multiple platforms are involved. Learn the three factors IT should consider to support intercompany collaboration.  Continue Reading

• Why remote work needs mobile unified communications

  As organizations prepare their return-to-work strategies, mobile unified communications is key to ensure consistent access to communications tools, regardless of the user's location.  Continue Reading

• UC management key to platform performance, cost savings

  Organizations that want to maximize their UC deployments should invest in specialty UC management tools that provide greater insight into performance and security.  Continue Reading

• Develop an effective unified communications security plan

  A complete unified communications security plan requires an understanding of threats to UC systems, how to mitigate them and how to proactively address long-term security needs.  Continue Reading

• Future-proof your UC strategy with these 3 best practices

  Future-proofing UC can be difficult, as technology evolves and employee needs change. Learn three best practices to consider before investing in a UC deployment.  Continue Reading

• Learn the top 8 most useful Microsoft Teams tips and tricks

  Enhance employee collaboration and workflow with these eight Microsoft Teams tips and tricks, including productivity-boosting app integrations and guest access for external users.  Continue Reading

• How to make a business case for unified communications

  Making a business case for unified communications isn't the same as deciding on a PBX. ROI, for example, isn't as important. But training is. Here is what you should focus on.  Continue Reading

• Businesses replacing phone calls with video meeting platforms

  Organizations are dropping their audio conferencing services in favor of video meeting platforms as they consolidate overlapping features and seek integrated communications.  Continue Reading

• Reevaluating budgets to provide UC devices to home workers

  Providing a consistent UC experience means taking a second look at budgets to determine how to outfit home workers with UC devices like headsets and webcams.  Continue Reading

• Post-pandemic world calls for new video conferencing strategy

  The physical room may no longer be where business meetings take place, even post-pandemic. A new video conferencing strategy is required if companies are to remain productive.  Continue Reading

• 5G UC evens the mobile communications playing field

  5G could improve the quality of UC services over mobile networks. Learn the advantages 5G UC offers remote workers compared to current-generation networks.  Continue Reading

• Video conferencing security and why it's so hard to attain

  As the number of remote workers soars, video conferencing security has become a critical issue. What do you need to know about securing your conferencing platform?  Continue Reading

• Increased remote work requires evaluating collaboration costs

  Organizations taking advantage of free collaboration offerings during the pandemic must consider how collaboration costs will change as remote work continues.  Continue Reading

• Enterprise collaboration market upended as remote work surges

  The enterprise collaboration market is facing significant change as employees work from home. Find out what companies need to do to help their workers thrive in this new environment.  Continue Reading

• Reassessing unified communications tools in work-from-home era

  COVID-19 is ushering in a new normal for companies and their workspaces. UC managers must consider three factors when evaluating unified communications tools to support operations.  Continue Reading

• Legacy UC infrastructure issues hamstring remote work demand

  Hybrid cloud UC could be the answer to UC infrastructure problems that are making it difficult for remote workers to connect to their corporate networks.  Continue Reading

• Gains in WebRTC technology making it increasingly versatile

  WebRTC technology is now an important part of today's unified communications environment. But its road to adoption didn't come without a few bumps along the way.  Continue Reading

• How to approach livestreaming bandwidth management

  Livestreaming bandwidth management requirements will differ depending on whether organizations use a managed video service or take a DIY approach.  Continue Reading

• 4 benefits of deploying managed UC services

  Managed UC services offer organizations several benefits, including reduced management and maintenance requirements for IT, and enable users to communicate beyond corporate network boundaries.  Continue Reading

• 3 key unified communications security threats to watch for

  Unified communications security means paying attention to the unique protocols supporting the technology. Here are three threats to watch for.  Continue Reading

• 5 key Microsoft Teams capabilities to support remote work

  Organizations looking to support remote employee productivity can take advantage of five Microsoft Teams capabilities that enhance remote collaboration and keep company data secure.  Continue Reading

• Enterprises need to meet E911 compliance for teleworkers

  As the COVID-19 pandemic continues to disrupt business as usual, enterprises need to meet E911 compliance for teleworkers' emergency calls with accurate location information.  Continue Reading

• Remote work best practices emphasize UC collaboration tools

  Maintaining business continuity in times of crisis requires following remote work best practices that provide a consistent experience and keep employees productive.  Continue Reading

• Evaluating video conference options: BYOC, kits, appliances

  The varieties of video conferencing tools can be confusing. Let our expert help you gain clarity on how kits, appliances and bring-your-own-compute options work.  Continue Reading